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Privacy Policy

  1. INTRODUCTION

    This document sets out the privacy policy of G LORRI GROUP PTY LTD ABN 69 666 864 268 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

    The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy Principles to have a privacy policy. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

    By providing personal information (including sensitive information) to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

    We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

  2. TYPES OF PERSONAL INFORMATION WE COLLECT

    The personal information we collect may include the following:

    1. name;

    2. mailing or street address;

    3. email address;

    4. social media information;

    5. telephone number and other contact details;

    6. age;

    7. date of birth;

    8. credit card or other payment information;

    9. sensitive information (such as health information) as set out below;

    10. information about your business or personal circumstances;

    11. information in connection with client surveys, questionnaires and promotions;

    12. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

    13. information about third parties; and

    14. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

  3. HOW PERSONAL INFORMATION IS COLLECTED

    We will collect your personal information in a lawful and fair way. We will only collect your personal information where you have consented to it, or otherwise in accordance with the law.

    How we collect information from you

    We may collect personal information where you:

    1. contact us through our website;

    2. receive goods or services from us;

    3. submit any of our online inquiry forms;

    4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;

    5. interact with our website, social applications, services, content and advertising; and

    6. invest in our business or enquire as to a potential purchase in our business.

    How we collect information from third parties

    Where possible, we collect your personal information directly from you. However, there may be occasions when we collect personal information (including sensitive information) about you from someone else. For example, where we receive a referral for our services from another health care provider.

    How you provide information for someone else

    If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used, and disclosed in accordance with this privacy policy. This includes where you are a NDIS participant’s nominee, support coordinator, plan manager or representative. We reserve the right to request evidence of this consent.

    We do not provide any services and/or collect any personal and/or sensitive information on behalf of someone under the age of 18.

    Cookies and visit counts

    Our course website, glorrimethod.com.au, does not use cookies. We count visits to it with Cloudflare Web Analytics, which works without cookies and does not collect personal information that identifies you: it tells us how many people visit a page, not who they are. Our social media pages, and other websites we link to, may use cookies under their own policies. Cookies are small files that store information on your computer, phone or other device. If you do not wish information to be stored as a cookie, you can switch cookies off in your web browser.

  4. USE OF YOUR PERSONAL INFORMATION

    We collect and use personal information for the following primary purposes:

    1. to provide goods, services or information to you;

    2. for record keeping and administrative purposes;

    3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

    4. to improve and optimise our service offering and customer experience;

    5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

    6. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

    7. to consider an application of employment from you.

    We may also use your personal information for:

    1. secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use;

    2. such purposes where we reasonably believe that use of your personal information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;

    3. any other purpose for which we receive consent from you; or

    4. any other purpose which is permitted or required under applicable privacy laws.

    We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

  5. HOW WE DISCLOSE YOUR PERSONAL INFORMATION

    We respect your privacy, and we will take reasonable steps to keep your personal information confidential and protected. We may disclose your personal information to:

    1. other health care providers we refer you to or from who we receive a referral for you;

    2. our professional advisors such as lawyers, accountants and auditors;

    3. our related entities; or

    4. any third parties you have consented personal information to be disclosed to.

    We may also disclose personal information to third party contractors as required for us to provide our goods and services to you, such as cloud-service providers, IT professionals, marketing agencies and debt collection agencies.

    We take care to work with such third parties who we believe maintain an acceptable standard of data security and require them not to use your personal information for any purpose except for those activities we have asked them to perform on our behalf.

    We will not otherwise disclose your personal information unless:

    1. you have consented to us disclosing your personal information for particular circumstances;

    2. as needed in an emergency or in investigation suspected criminal activity;

    3. we are required to disclose under a subpoena, court order or other mandatory reporting requirements;

    4. we reasonably believe that disclosure of your information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;

    5. it is reasonably necessary for the establishment, exercise or defence of a legal claim; or

    6. it is otherwise authorised or required by law.

  6. storage of YOUR PERSONAL INFORMATION

    We store personal information with the service providers set out below. Some of these providers may store or process personal information outside Australia. Where they do, we take reasonable steps to make sure they handle it in a way that is consistent with this privacy policy.

    The cloud service providers we use may also run backup sites overseas, or have staff overseas who may access personal information to help manage their systems.

    When you communicate with us through a social media service such as Facebook or Twitter, the social media provider and its partners may collect and hold your personal information overseas.

    Our course website and priority list

    Kajabi. When you join our priority list, answer the questions on our thank you screen or send a question for the live Q&A, your details are stored in Kajabi, the platform we use for our course, our forms and our emails. That can include your first name, email address, role, where you are based, which course options interest you and your question. If you buy a ticket to one of our events, Kajabi’s checkout takes your details and payment, and we use your phone number only to confirm your seat.

    Zoom. Our live Q&A runs on Zoom. When you join, Zoom receives the details it asks for and standard technical information from your device. Attendee cameras, microphones and chat are switched off, and questions go through Zoom’s Q&A box. The session is recorded and we share the recording with our list through Kajabi, so please leave names and client details out of any question you send.

    Netlify. Our course website is hosted by Netlify. Like any web host, Netlify receives standard technical information when your device asks for a page, such as your IP address and browser type.

    Cloudflare Web Analytics. We use Cloudflare Web Analytics to count visits to our course website. It does not use cookies and does not collect personal information that identifies you.

    We use these providers only to run our course website, our emails and the sessions you join. You can unsubscribe from any email with one click, or contact us using the details below to have your details removed.

  7. SENSITIVE INFORMATION

    Collection of sensitive information

    We may collect sensitive information about you or your child during the course of providing you with services. The type of sensitive information we may collect includes information about your pregnancy and other related health information relating to you or your child.

    We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services and referring you to medical or health service providers in emergency circumstances where we cannot obtain your consent.

    Your sensitive information may also be used or disclosed to comply with our legal obligations.

    Types of sensitive information we collect

    The sensitive information we collect may include the following:

    1. health information, history and reports;

    2. referring health care provider and associated referral letters;

    3. your NDIS plan and budget;

    4. private health fund and private health insurance cover details;

    5. Medicare number, healthcare identifiers or concession card or other entitlement details; and

    6. any other sensitive information provided by you or a third party to us via our website or platforms, or otherwise provided by you or a third party to us.

    How we use your sensitive information

    Your sensitive information will only be used for the purpose of:

    1. providing you with our goods and services;

    2. complying with our legal obligations, resolving disputes or enforcing our agreements with you;

    3. sending you messages, reminders, notices, updates, security alerts, and other information requested by you; or

    4. any other purpose which is permitted or required under applicable privacy laws.

    How we disclose your sensitive information

    Your sensitive information will only be disclosed to third parties for the purpose of:

    1. providing a referral to another health care provider;

    2. We may need to share your and your child’s personal information with third parties, including third party platforms such as Acuity Scheduling in order to provide you with the services (you can view their privacy policy here). You consent to the sharing of your personal and sensitive information with these third parties as required to provide you with the services; or

    3. any other purpose which is permitted or required under applicable privacy laws.

    How you can withdraw consent

    If you wish to withdraw your consent to our collection, use or disclosure of your sensitive information, please contact us using the contact details set out below. We will deal with all such requests within a reasonable timeframe.

  8. MARKETING

    We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Cth) (Spam Act).

    If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.

    Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:

    1. have explicitly opted-in to receiving email marketing from us in the past; or

    2. were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.

    You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.

  9. DE-IDENTIFIED INFORMATION

    The information we collect may have analytical, educational, or commercial value to us. Where we have de-identified the information we have collected, we reserve the right to process and distribute such information.

  10. SECURITY

    We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  11. LINKS

    Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  12. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

    If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

    If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  13. COMPLAINTS

    If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

  14. CONTACT US

    For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

    Name: Lucas Beche

    Email: office@glorrilabourbodywork.com.au

    Our privacy policy was last updated on 8 October 2026.